Again I asked to take the final items off the floor and Mr Robert once again told me he was not authorized to do that. The last time I went in I was told the items would be there right before Xmas. “We don’t know”, “The ships are still sitting off the coast”, “We don’t have drivers to move the furniture”, etc. In the mean-time I continued going into the Woodbridge home store asking for a status and got the same answer each time. About 3 weeks later I received 20 shelf pins. When I explained it was their delivery person who called she said the only thing she could do was order more. When I called the customer service rep said that’s I ordered. A month later I received 4 shelf pins when it should have been 24. The delivery guy called and told whoever on the phone and he said they would be delivered. Upon arrival, they didn’t have any shelf pins for the shelves. I went back to the store and he showed me his text that he sent to my number……It was not my number! They provided me with an ETA of items which extended thru Feb.Īfter several additional visits they finally said a few more items showed up and had them delivered. He confirmed my phone number before leaving the store. He said he would make some calls and then call me on Monday. I told him I would take furniture from the floor if that was possible. He then showed me a list of the furniture and when its expected to come in. He apologized for not calling and said he had passed it on to someone else to do but it didn’t happen. I went back again the following Saturday since I assumed that’s the only way to catch him. Robert said he would look at the details of the remaining furniture and call me back on Monday. Finally on a Saturday I was able to meet Mr Robert and I explained to him the situation about being promised a 2 Sep delivery and that he should not let Mr Ammad talk to me again. Went back to the store demanding to talk to the actual Manager several times but they kept saying he wasn’t in until a later date. After she left the building he then made a racial remark and I told him that he should get his beat and I wanted to talk to his boss. My wife left the store because she was mad at his rudeness and blatant “It sucks to be you attitude”. When asked to talk to a Manager, the Manager on duty (Ammad – I assume that’s how its spelled) refused to speak with us until I went over to him and asked him why. Week before expected delivery, was told that only a few items – maybe 7 or 8 would come in Promised a delivery on 2 September so went in a week later and added additional items. I am still waiting to get my furniture after 7 months. I've been lied to multiple times by the salesperson and store manager at the Ashley furniture store in Woodbridge, Va.
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